FAQ
Questions about your care journey.
Clear guidance for using BriCity Clinics.
Appointments and consultations
How do I book an appointment?+
Create a patient account, choose an active service and available time, then complete the requested intake information.
How does an online consultation work?+
At your scheduled time, enter the patient waiting room and join the secure consultation when your clinician is ready.
What should I prepare?+
Prepare your symptoms, current medicines, allergies, relevant history and any recent health documents.
Payments and prescriptions
When do I pay?+
The applicable fee and payment step are shown during booking when online payment is enabled.
Will I always receive a prescription?+
No. A qualified clinician may issue a prescription only when medically appropriate after assessment.
Records and results
Can I upload results?+
Yes. Supported files can be stored privately and shared with authorized clinicians through your care record.
Who can see my medical record?+
Access is limited by account role and clinical relationship. Business administration does not receive unrestricted access to clinical notes.
Privacy and support
Is BriCity an emergency service?+
No. Seek immediate local emergency care for severe or life-threatening symptoms.
What if I have a technical problem?+
Use the contact page and choose Technical support. Do not include unnecessary medical details.